1. About EZ Smile Group
EZ Smile Group is a Canadian-owned supplier of dental equipment and disposable products, serving dental professionals, clinics, laboratories, and commercial clients across Canada. Our office is located at:
EZ Smile Group
1199 Lynn Valley Rd
North Vancouver, BC V7J 3H2
Phone: (604) 500-6344
Email: info@ezsmilegroup.com
2. Overview
At EZ Smile Group, your privacy is important to us. We collect, use, and protect your personal information in accordance with applicable Canadian privacy laws. We are committed to ethical, transparent, and responsible data-handling practices.
3. Categories of Personal Information We Collect and Use
Personal information includes any information that identifies or can reasonably be linked to an individual. Depending on how you interact with us, we may collect:
- Name
- Business name
- Email address
- Phone number
- Shipping and billing address
- Payment and transaction details
- Website usage data
- Customer service communications
Personal information is stored only as long as required for business, legal, and operational purposes, generally between 6–10 years, unless otherwise required by law.
4. Categories of Sources of Personal Information
We collect personal information from:
- Direct customer interactions
- Website forms and checkout pages
- Email and phone communications
- Cookies and analytics tools
Third-party service providers are required for order fulfillment and payments
We apply data minimization principles, collecting only what is necessary and with appropriate consent.
5. Business Uses and Purposes for Personal Information
Your personal information may be used to:
- Process and fulfill orders
- Provide invoices and customer support
- Manage user accounts
- Respond to inquiries
- Improve our website, services, and product offerings
- Send order updates and promotional communications (with consent)
- Meet legal, tax, and regulatory obligations
Any new use of personal information will remain consistent with this Privacy Statement or require your authorization.
6. Sharing and Disclosures to Third Parties
We may share your personal information with trusted third parties only when required for business operations, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and IT services
- Accounting and legal advisors
All third parties are bound by confidentiality agreements. We may also disclose personal data when legally required by regulatory authorities or law enforcement.
7. Our Policy Toward Children
Our services are not intended for children under the age of 13. If we become aware that a child has provided us with personal information, such information will be promptly deleted.
8. Security of Your Information
EZ Smile Group uses reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. Our staff are trained in privacy and data protection practices.
9. Your Data Protection Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request the deletion of your information
- Restrict or object to certain data processing
- Withdraw consent for marketing communications
- You may contact us at any time to exercise your privacy rights.
10. Changes to This Privacy Statement
EZ Smile Group reserves the right to update this Privacy Statement at any time. Any updates will be posted on this page with a revised date.
11. Contact Information
If you have any questions or concerns about this Privacy Statement or how your personal information is handled, please contact us at:
EZ Smile Group
1199 Lynn Valley Rd
North Vancouver, BC V7J 3H2
Phone: (604) 500-6344
Email: info@ezsmilegroup.com