Return Policy – EZ Smile Group
For returning an item, please contact our customer service team for return authorization before sending any product back.
30-Day Return Policy
Product returns may be requested within 30 days of purchase, provided that:
- The product is unused
- In original, unmarked, unopened, sealed packaging
- Accompanied by a copy of the original invoice
Returned items that do not meet these conditions may be subject to a minimum 15% restocking fee.
⚠ No returns are accepted for items with less than one (1) year remaining before expiration.
Opened & Used Equipment
Before opening your package, please ensure it contains the correct item.
For your protection:
- Opened or used small equipment (including handpieces) cannot be returned for credit or exchange
- These items will instead be repaired or replaced according to the manufacturer’s warranty
Defective Products
If an item is found to be defective during use, please:
- Return the remaining portion of the product
- Include a full written explanation of the defect
EZ Smile Group will forward the product and details to the manufacturer for evaluation.
Non-Returnable Items
The following items cannot be returned:
- Special-order or non-stock items
- Imprinted or customized products
- Expired products
- Unsealed, used, incomplete, or damaged items
- Products that require refrigeration
Shipping Errors & Damage
All orders must be checked immediately upon delivery.
Any shortages, shipping errors, or damages must be reported within two (2) business days of the delivery date.
Return Authorization Contact
EZ Smile Group
1199 Lynn Valley Rd
North Vancouver, BC V7J 3H2
📞 (604) 500-6344
📧 info@ezsmilegroup.com